Most orders placed before 1pm EST will ship the same day.
IslandSurf.com partners with shipping warehouses who utilize national and regional delivery partners based on delivery speed, delivery address, and inventory location. This means orders may deliver with any combination of carriers in order to ensure the item is delivered within the requested time-frame.
No, once the order has shipped, even if it is refused and returned to sender, the refund applied by the shipping warehouse will not include shipping costs. Please contact Customer Care with any questions or concerns regarding order discrepancies.
The following shipping and delivery restrictions apply to IslandSurf.com orders:
IslandSurf.com can ship most items to any of the 50 states, but there is a $10 standard handling charge for all orders shipped to Alaska, Hawaii, or U.S. Territories.
IslandSurf.com can ship most items to APO, FPO, and DPO addresses, but only by standard U.S. mail.
IslandSurf.com does not permit dual address shipments as they may delay order delivery.
To ensure the automated system recognizes a PO Box address, enter address as “PO Box #[number].” The Post office may hold packages if you do not have a PO Box and they do not provide street delivery. Please contact the Post Office for any held items.
IslandSurf.com does not offer international shipping. Products can only be shipped to all 50 states, as well as APO/FPO/DPO, and the U.S. Territory of Puerto Rico addresses.
Orders for individual items greater than $100 will ship as Signature Required. An appointment may be required and someone 18 years of age or older must be present to sign for the package.
Our carriers may deem a package is undeliverable for any of the following, but not limited to, reasons below:
To ship items to more than one address, please create a separate order for each shipping address.
*Promotion(s) are valid on Internet and Phone orders only. Due to manufacturer restrictions, offers exclude select new release and other select products. Sitewide offers excludes all products from UGG, Rainbow, Birkenstock, Patagonia, Olukai, Go Pro, Costa and certain other manufacturers. Offer is limited to one transaction per code. Offer cannot be combined with any other offer/coupon or used for previously purchased merchandise, exchanges, special orders or toward gift card purchases. Offer valid while supplies last, no substitutions, back-orders or rain checks. Offer void where prohibited by law. In case of returned merchandise, coupon savings may be deducted from refund. All promotion offer times are Central Time Zone. Offer valid for a limited time only. While IslandSurf and Islanders attempts to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes to our website and/or promotions.
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