Need to return items purchased on IslandSurf.com?
Returns are accepted up to 30 days after purchase on items in NEW and UNUSED condition with your original packing slip. ALL SALE/CLEARANCE PURCHASES ARE FINAL. Shoe box MUST be returned in original condition as it is considered part of the product.
Exchanges are easy! Our Speedy Exchange gets you the new size/color/style you need in the quickest manner possible. Just follow the procedure for completing a return and place a new order for the item desired. It's a snap! (Items purchased on IslandSurf.com cannot be exchanged by mail at this time.)
If you cannot locate your original packing slip, please go to your online account history to find the order number assigned to the item you’re returning and fill out the form found at this link.
Items are warranted defect free for a period of 30 days by IslandSurf.com (please read about Rainbow Sandals warranty claims here). After 30 days all warranty or defect claims should be handled directly with the manufacturer. Please contact customer service at 1.800.272.2065 if the item(s) you ordered has a defect.
All refunds are issued to the original method of payment.
How do I return an item to IslandSurf.com?
If you prefer to use a shipping carrier of your choice, you may ship your return to the address provided in the final return approval notice. We do recommend using a carrier who will provide tracing as well as insurance for your package. If you experience any issue with the Online Return Center, please email email@example.com for assistance.
I received my item as a gift. How do I return?
If you are the recipient of a gift and would like to return your product, please start your return by emailing firstname.lastname@example.org with the associated order number. We will help you return the gift for an IslandSurf.com gift card.
Can I return multiple items to IslandSurf.com in the same packaging?
If you are returning multiple items from one order, you may return those items in the same packaging. If you wish to return items from multiple orders, please create a separate return package for each order return.
*Promotion(s) are valid on Internet and Phone orders only. Due to manufacturer restrictions, offers exclude select new release and other select products. Sitewide offers excludes all products from UGG, Rainbow, Birkenstock, Patagonia, Olukai, Go Pro, Costa and certain other manufacturers. Offer is limited to one transaction per code. Offer cannot be combined with any other offer/coupon or used for previously purchased merchandise, exchanges, special orders or toward gift card purchases. Offer valid while supplies last, no substitutions, back-orders or rain checks. Offer void where prohibited by law. In case of returned merchandise, coupon savings may be deducted from refund. All promotion offer times are Central Time Zone. Offer valid for a limited time only. While IslandSurf and Islanders attempts to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes to our website and/or promotions.
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