HOW DO I PARTICIPATE?
Joining is easy! Just click the Create your account button to get started. Once you're registered, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!
HOW CAN I EARN POINTS?
You can earn points by participating in any of our innovative promotions! View how to earn points here.
WHAT CAN I REDEEM MY POINTS FOR?
Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Redeem your points for dollars off your next purchase. For example, 100 points = $5 off.
HOW DO I REDEEM MY POINTS?
Exchanging your points for great rewards couldn't be easier! Once you're logged in you can easily redeem points during checkout.
HOW DO I CHECK MY POINTS BALANCE?
Your up-to-date points balance is always displayed during checkout as long as you're logged in.
DOES IT COST ANYTHING TO BEGIN EARNING POINTS?
Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points.
DO I HAVE TO ENROLL OR REGISTER IN INDIVIDUAL PROMOTIONS?
Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately.
HOW LONG WILL IT TAKE FOR POINTS TO POST TO MY ACCOUNT?
You should receive points in your account instantly once you complete a promotion.
DO MY POINTS EXPIRE?
Nope! Your points will never expire.
WHAT HAPPENS TO MY POINTS IF I MAKE A RETURN?
When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place. Also, if you used your points to make a purchase that you need to return, our agents will return those used points to your account when they process your return item. How great is that!?
HOW MANY POINTS AM I ALLOWED TO REDEEM AT ONCE?
As many as you'd like! If you've got 'em, we want you to use 'em.
WHAT IF I'M MISSING CREDIT FOR A PURCHASE?
If you don't immediately see your activity show up in your account, please get in touch and we'll help you out! Just keep in mind that on rare occasions, it may take 1 - 2 business days for activity to post to your account.
HELP! I LOST MY PASSWORD! CAN YOU RESET IT FOR ME?
That's ok – it happens to us too. Just click the 'Forgot Password?' link on any login screen and follow the steps to reset your password.
HOW DO I CONTACT SUPPORT IF I HAVE QUESTIONS ABOUT MY POINTS?
Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.
I'M VERY CLOSE TO A REWARD THAT I WANT. CAN I BUY EXTRA POINTS TO GET THERE?
Unfortunately, we currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.
WHAT INFORMATION GETS COLLECTED ABOUT ME WHEN I PARTICIPATE IN THE PROGRAM?
When you make a purchase, we collect the information about that purchase, including the purchase date, the type of item that you bought, and the amount you spent. We also collect any information you voluntarily provide in your account (your email address, name, social media information, birthday, etc.)
WHAT IF I DON'T WANT TO RECEIVE PROMOTIONAL EMAILS?
Sometimes you'll receive emails from us related to our rewards program which advertise new ways that we've designed to help you earn points. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.
*In order to receive your rewards you do need to be sure you are logged into your account located at the top right of the site. Get started and create your account here.
*Promotion(s) are valid on Internet and Phone orders only. Due to manufacturer restrictions, offers exclude select new release and other select products. Sitewide offers excludes all products from UGG, Rainbow, Birkenstock, Patagonia, Olukai, Go Pro, Costa and certain other manufacturers. Offer is limited to one transaction per code. Offer cannot be combined with any other offer/coupon or used for previously purchased merchandise, exchanges, special orders or toward gift card purchases. Offer valid while supplies last, no substitutions, back-orders or rain checks. Offer void where prohibited by law. In case of returned merchandise, coupon savings may be deducted from refund. All promotion offer times are Central Time Zone. Offer valid for a limited time only. While IslandSurf and Islanders attempts to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes to our website and/or promotions.
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