What is the IslandSurf.com return policy?
Return items in new and unused condition with tags and, if applicable, shoe box (shoe box must be returned in original condition as it is considered part of the product). All on Sale and Clearance purchases are final - no returns permitted. Packaging must be post-marked within 30 days of purchase for a full refund of the purchase price, excluding shipping costs.
Exchanges are easy! Our Speedy Exchange gets you the new size/color/style you need in the quickest manner possible. Just follow the procedure for completing a return and place a new order for the item desired. It's a snap!
Are there any return exceptions?
IslandSurf.com warrants all items free of defects for a period of thirty days from purchase. Any claims for warranty of product showing a defect outside of 30 days must be handled by the manufacturer.
Defective claims on Rainbow Sandal products, once worn or showing any signs of wear, must be handled directly with the manufacturer, Rainbow Sandals ©, in all cases, regardless of purchase date. You may contact Rainbow in the following manner:
Rainbow® Sandals Corporate Headquarters
900 Calle Negocio
San Clemente, CA 92673
Phone: (949) 492-4930
Will my refund be credited to the original payment method used on the purchase?
In most cases, your refund will automatically go back to the original form of payment used for the purchase. In the event the original form of payment has been compromised due to loss or theft, the refund will still apply to the account and the banking institution will direct the credit appropriately.
Why was my return declined by the return center?
If our return center has declined a return for any reason, the order will be shipped back to you and you’ll receive an email explaining the details of the declined return. The return center will send the order back to you via USPS and you should receive it within 10 business days.
A return may be declined for any of the following reasons:
Do I have to replace a damaged or defective item with the same item in a replacement order?
Replacements are only available for the exact same item and must be shipped to the same address as the original order using the same shipping method.
Please note, if upon receipt of a return for refund due to stated error, no discrepancy is found with the order and what was shipped, your refund amount may be reduced by the cost of the return shipping label or $8.50.
*Promotion(s) are valid on Internet and Phone orders only. Due to manufacturer restrictions, offers exclude select new release and other select products. Sitewide offers excludes all products from UGG, Rainbow, Birkenstock, Patagonia, Olukai, Go Pro, Costa and certain other manufacturers. Offer is limited to one transaction per code. Offer cannot be combined with any other offer/coupon or used for previously purchased merchandise, exchanges, special orders or toward gift card purchases. Offer valid while supplies last, no substitutions, back-orders or rain checks. Offer void where prohibited by law. In case of returned merchandise, coupon savings may be deducted from refund. All promotion offer times are Central Time Zone. Offer valid for a limited time only. While IslandSurf and Islanders attempts to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes to our website and/or promotions.
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